Privacy policy
This Privacy Policy describes how Voie des Étoiles (“VDE,” “we,” “us,” or “our”), operated by Les Étoiles Fine Jewelry LLC, collects, uses, discloses, and protects personal information when you visit vdecrystals.com, use our interactive bracelet-design tools, communicate with us, or purchase from us.
INFORMATION WE COLLECT
Depending on how you use our services, we may collect:
• Contact information, such as your name, email address, telephone number, and messages you send us.
• Order information, such as the products you purchase, customization selections, billing and shipping details, payment status, returns, and customer-service history.
• Design information, such as bead, material, size, layout, and customization choices made through our DIY bracelet and other interactive tools.
• Device and usage information, such as your IP address, browser type, device type, pages viewed, referring pages, approximate location, and cookie identifiers.
• Marketing preferences, including whether you choose to receive promotional communications.
Payment card information is processed by Shopify and applicable payment providers. VDE generally does not receive complete payment card numbers.
HOW WE COLLECT AND USE INFORMATION
We collect information directly from you, automatically through your device and cookies, and from service providers that help operate our store.
We may use personal information to:
• Process payments and orders
• Prepare and deliver products
• Create or save requested custom designs
• Provide customer service
• Improve our website and services
• Protect against fraud and security incidents
• Maintain transaction and tax records
• Comply with legal obligations
• Send marketing communications when permitted and consistent with your choices
HOW WE DISCLOSE INFORMATION
We may disclose personal information to service providers that help operate our business, including:
• Shopify
• Payment processors
• Shipping and fulfillment providers
• Website hosting and security providers
• Analytics and customer-support providers
• Apps used by our store
• Professional advisers
• Government or legal authorities when required by law
These recipients receive information only as reasonably necessary for their role or as otherwise permitted by law.
VDE does not sell personal information for money. Some privacy laws may define certain analytics or advertising-related disclosures as “sharing” or “targeted advertising.” Where applicable, you may use available cookie or privacy controls to manage these activities.
SHOPIFY
Our online store is hosted by Shopify, which processes personal information to provide its platform and related services.
Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies for security, remembering customer choices, measuring site performance, understanding website usage, and—where enabled and permitted—personalization or marketing.
Blocking certain cookies may affect the availability or performance of some website features.
YOUR CHOICES AND PRIVACY RIGHTS
You may unsubscribe from marketing emails by using the unsubscribe link included in the message.
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or information about certain uses or disclosures of your personal information.
We may need to verify your identity before completing a request. We will not discriminate against you for exercising applicable privacy rights.
Requests may be submitted through:
https://vdecrystals.com/pages/contact-us
DATA RETENTION
We retain personal information only for as long as reasonably necessary to provide our services, maintain transaction and tax records, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the type of information and applicable requirements.
SECURITY AND INTERNATIONAL PROCESSING
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no transmission or storage method is completely secure.
Shopify and other service providers may process information in countries other than the country where you live, subject to applicable safeguards and legal requirements.
CHILDREN
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
A parent or guardian who believes that a child has provided personal information may contact us to request deletion.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
POLICY CHANGES
We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The date at the top indicates the latest revision.
CONTACT
Questions and privacy requests may be submitted through: